Google Voice Feature Requests

If you’re not using Google Voice yet, I recommend looking into it. It can be seamlessly integrated with any Android phone, and while not as easy, it can be useful on an iPhone too. Having an iPhone 4 myself, I use Google Voice for 95% of my calls and texts. This post is about the improvements that I would love for Google to make, which I think would dramatically improve the user experience.

1. The option for conversation view all the way back in time with a given person. Currently, I can only see brief conversations with each person. The iPhone enables me to see our back and forth communication on one page all the way back, hundreds of texts into the past, a very cool feature.

2. Sync with profile photos from Facebook and accept high res profile photos for my contacts. I call and text people with the same name as my Facebook friends because they’re the same people. Sync their emails from Gmail, phone numbers from GV, and pictures from Facebook. Also the pictures GV stores are tiny and don’t use the iPhone’s caller photo quality potential.

3. Improve “Find duplicates.” I have “Marcus” and “Marcus #” both containing the same 2 phone numbers. I have no idea why it’s not finding this duplicate. I know I have others like this but I don’t know how many.

4. Who are these people in my “Most Contacted” list? Haha I haven’t contacted some of these people in over 2 years, yet some of the people I text every day don’t appear here.

5. Improve contact search. When I type “8620” it’s not finding Marcus with phone number “5554298620”. Of course this number is an example but you get the idea. When I type 8620 into “Send a text message” box it does find him, so this must be an easy fix.

6. Marcus uses Google Voice and I have his GV number saved with his contact info. He has a picture assigned to his Google account but when I click on his contact info link it shows no picture. Pull his picture, link to his blog, twitter handle, and any other info he publishes there from his Google account.

7. Put my outgoing text at the top of the inbox when I send it like my iPhone does.

8. Let me record outgoing phone calls. You can require both parties on the line to press a key on the phone to confirm intentions.

9. Let me create a Call ID so when I call a land line paying for the service it’ll show my name. Businesses would obviously pay for that feature.

10. Incoming Call ID. When someone calls me from a business (or anyone with Call ID set up on that line), Google should know who it is and show its Call ID in my inbox, along with links to its website, Yelp page & Google local business listing.

11. Enable MMS. When I send a picture from my iPhone through Google voice it never reaches its recipient.

12. For a fee, let businesses record all incoming calls. Before connecting the caller with the GV user, announce, “All calls to this phone number are recorded, to proceed, press one or say yes.”

13. Give me the option to connect via VoIP when connected to WiFi.

14. Let me use “in-network” minutes when calling another AT&T mobile subscriber.

15. Let me accept faxes to my GV number.

16. Enable a bunch of features CallFire has. Charge extra for them if necessary.

17. Bug test the GV iPhone app. It erases draft messages when I toggle between sand by and on, and has many other major bugs.